They always smile. They never rush.

Food shopping, I noticed the woman behind me was emitting impatience as one of my coupons was rejected and the front manager had to comeover and sort out the situation. (It was me... I miss read the date...) The woman left to find another line, in a very busy store.



I wasn't flustered. But I did feel sorry for the woman. Two seconds was all it took to sort out the coupon incident.



For eight nights on the Disney Magic we never saw one cast member rushing about or not smiling. Sure they were busy, working long hours, taking care of every detail. Even housekeeping, with all those cabins to take care of; always pleasant, always kind, always always.

A lesson. Always. BINGO!