Recently I experienced 2 opposite ends of the customer service spectrum.
On the other hand I carried my drowned cell phone into the apple store, where I was greeted by a smiling and understanding clerk. She pointed me to Tim, the check in person. He asked me to take a comfortable seat and someone would be with me. (I brought a book.) Not getting too far into the text, when Jim came over and took care of my water logged friend. I was in an out in no time; with results and satisfaction.