Opposite ends of the spectrum

Recently I experienced 2 opposite ends of the customer service spectrum.

On one hand we waited 2.25 hours for a doctors appointment. (I brought knitting.) Being assured by a very nice medical assistant that after 1.5 hours that it wouldn't be much longer. Then again by a nurse at 2. And 2.25 hours we left. Walking out of the large kids hospital in the city so that I could race back home to just make my other daughter's big 5th grade research project presentation. (I am just about finished knitting that sock.)

On the other hand I carried my drowned cell phone into the apple store, where I was greeted by a smiling and understanding clerk. She pointed me to Tim, the check in person. He asked me to take a comfortable seat and someone would be with me. (I brought a book.) Not getting too far into the text, when Jim came over and took care of my water logged friend. I was in an out in no time; with results and satisfaction.