Without too many details, I care for an elderly couple in their home. One client is not home now, due to medical reasons. One client remains. Both are very confused.
Because of their finances I'm paid by elder services for 2.5 hrs of aid each weekday. With only one client home I am only allowed 1.25 hours per day.
Yesterday I inadvertently worked beyond my time. It was a miscommunication. Later in the day the office called saying they would remove me from the client's home if I couldn't follow the rules. Would not pay me for the time. Very threatening. Said it wasn't personal.
I told them I was sorry about not understanding the directive, and didn't care about the money; a whole $17. It was worth it to ensure an elderly person got their meds and lunch.
I guess for me it is personal.